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Toast is growing!  Want to join us?

 

We currently have an opening for a Part-Time Customer Support Specialist & Product Shipper at our workshop in gorgeous Portland, OR! If you have been feeling the need to get behind something awesome and the job description below sounds like you, then what are you waiting for?! Pick up that fancy (probably Toasted) smartphone of yours and ring us right away!

Title: Part-Time (for now) Customer Support Specialist and Product Shipper
Reports to: Operations Manager
Compensation: $13+ / hr, starting
Benefits: PTO, Paid Holidays, Profit Sharing
Location: Portland, OR

Toast has an immediate opening for a part-time Customer Support Specialist & Production Shipper. The primary role of this position is to handle all support inquiries, & other requests coming primarily from our ecommerce website, acting as a liaison between the customer and the production staff, responsible for establishing and maintaining Toast’s reputation as a company dedicated to great customer service. Additionally, this person will also contribute to the production team - in particular, being tasked with packing the final products and preparing them for shipment.

Primary Responsibilities:

  • Responding to emails, chat, phone calls, & other communique; Corresponding with customers to facilitate purchasing decisions and resolve issues in accordance with company policy.
  • Updating orders accordingly within our order management software, and relaying relative information to the production staff to ensure timely & accurate order fulfillment.
  • Preparing orders for shipment, including boxing, packing, and printing shipping labels via our shipping software.
  • Updating and maintaining standardized processes for your daily workflow.
  • Role Competencies - How you work:
  • Putting your favorite Wood Pun in the subject line of your job application / cover letter
  • Excellent communication skills (especially written) for understanding customer questions/concerns, as well as for communicating solutions and concepts concisely, effectively, and efficiently.
  • High capacity for empathy toward customers, balanced with the ability to keep the company’s best interests in mind when resolving issues.
  • Excellent judgement in sizing up situational context and validity of customer claims, as well as for sensing when - and how far - it is appropriate to bend company policies to achieve mutually satisfactory solutions.
  • Highly organized and adept at handling simultaneous inquires, keeping relative information action items from falling through the cracks.
  • Outstanding awareness & work ethic to notice when switching between customer service duties and shipping duties is necessary, according to order volume and workflow balancing.
  • Able to maintain an energetic and positive outlook toward customers and co-workers in emails, on the phone, and in person.
  • Able to perform light physical labor on your feet for up to 3 hours at a time.
  • Self-directed and quick learner, able to jump into the role and begin internalizing processes immediately.

Role Competencies - How you work:

  • Putting your favorite Wood Pun in the subject line of your job application / cover letter
  • Excellent communication skills (especially written) for understanding customer questions/concerns, as well as for communicating solutions and concepts concisely, effectively, and efficiently.
  • High capacity for empathy toward customers, balanced with the ability to keep the company’s best interests in mind when resolving issues.
  • Excellent judgement in sizing up situational context and validity of customer claims, as well as for sensing when - and how far - it is appropriate to bend company policies to achieve mutually satisfactory solutions.
  • Highly organized and adept at handling simultaneous inquires, keeping relative information action items from falling through the cracks.
  • Outstanding awareness & work ethic to notice when switching between customer service duties and shipping duties is necessary, according to order volume and workflow balancing.
  • Able to maintain an energetic and positive outlook toward customers and co-workers in emails, on the phone, and in person.
  • Able to perform light physical labor on your feet for up to 3 hours at a time.
  • Self-directed and quick learner, able to jump into the role and begin internalizing processes immediately.

Technical Skills - What you can do:

  • High level of computer competency (examples: typing, keyboard shortcuts, basic troubleshooting).
  • Accustomed to the Apple Mac/OSX environment
  • Quick learner of new software and/or online tools; able to use them efficiently and effectively.
  • Competent using & building spreadsheets

Qualifications

  • 18+ months experience in a customer service role, preferably in an ecommerce environment
  • Associate's Degree or higher education

Bonus Points

  • Interest in tech
  • Experience in a small Production or Order-Fulfillment environment
  • Fluency in a second language
  • Understanding of Lean systems / Six Sigma

Want to be our new Customer Whisperer? To apply, send an introductory email to careers(at)toastmade.com and include your resume and LinkedIn profile.